Navigating the Complexities of AR Recovery in Healthcare

Effective management of accounts receivable (AR) recovery is a critical component of healthcare revenue cycle operations. Yet, it remains one of the most challenging aspects for medical practices and clinics, particularly in highly regulated states like California. Failure to address aging receivables can result in financial strain, reduced cash flow, and operational inefficiencies. Below, we…

Photo of doctor looking at laptop illustrates blog: "What Is a Medical Legal Expense?"

What Is a Medical Legal Expense?

In today’s post, we discuss medical legal expenses, from a basic definition to how the fees for medical legal expenses are billed in California. Keep reading to learn more! What Is a Medical Legal Expense? According to California law, the term “medical legal expense” refers to any expense made to prove or disprove a workers’…

Photo of doctor holding tablet illustrates blog: "California Workers’ Comp Glossary"

California Workers’ Comp Glossary

From QMEs to claim administrators and Maximus, the language of California Workers’ Comp can be obscure to the uninitiated. But don’t worry — this short glossary will make things a lot easier. AME, Agreed Medical Evaluator When there are questions about the benefits an injured worker should receive (known as a medical-legal dispute), the worker…

Smiling doctor illustrates blog "4 Strategies to Increase Patient Retention"

4 Strategies to Increase Patient Retention

Patient retention, defined as your to build loyalty among your patients is crucial to the success of your practice. With that in mind, here are five easy strategies you can implement to increase patient retention. 1. Improve Your Patients’ Experience Providing a positive patient experience is crucial for any healthcare practice. Patients are more likely…

Male doctor holding clipboard illustrates blog "What Is Healthcare Management?"

What Is Healthcare Management?

Healthcare management plays a crucial role in ensuring the effective delivery of healthcare services, optimizing patient outcomes, and maintaining the efficiency and sustainability of healthcare organizations. But what exactly is healthcare management, and what does it entail?  Defining Healthcare Management Healthcare management encompasses a broad range of activities and responsibilities aimed at overseeing the operations,…

Call center worker illustrates blog "Strategies for Managing High Call Volumes in Healthcare Call Centers"

Strategies for Managing High Call Volumes in Healthcare Call Centers

Managing high call volumes is a significant challenge for healthcare call centers, especially during peak times or public health emergencies. High call volumes can lead to longer wait times, frustrated patients, and overwhelmed staff. However, with strategic planning and the implementation of innovative solutions, healthcare call centers can effectively manage these surges. Leveraging Technology for…

Woman doctor holding calculator illustrates blog "What is Healthcare Revenue Cycle Management?"

What is Healthcare Revenue Cycle Management?

Healthcare Revenue Cycle Management is the process of overseeing and optimizing the financial aspects of patient care, from the initial appointment scheduling to the final payment collection. It encompasses a series of interconnected steps aimed at ensuring the timely and accurate reimbursement for services rendered by healthcare providers. Key Components of Healthcare Revenue Cycle Management…