The success of any healthcare practice hinges on its ability to deliver exceptional patient experiences, and much of that starts at the front office. From the moment patients schedule their appointments to the time they check out, every interaction with the front office can shape their perception of your clinic. For small to mid-sized medical…
For many small and mid-sized healthcare practices, managing medical billing in-house may seem like the obvious choice. After all, keeping billing processes within your walls feels like a cost-effective and controllable solution. However, beneath the surface, in-house billing often comes with hidden expenses and operational challenges that can strain your resources and hinder your practice’s…
Effective management of accounts receivable (AR) recovery is a critical component of healthcare revenue cycle operations. Yet, it remains one of the most challenging aspects for medical practices and clinics, particularly in highly regulated states like California. Failure to address aging receivables can result in financial strain, reduced cash flow, and operational inefficiencies. Below, we…
In today’s post, we discuss medical legal expenses, from a basic definition to how the fees for medical legal expenses are billed in California. Keep reading to learn more! What Is a Medical Legal Expense? According to California law, the term “medical legal expense” refers to any expense made to prove or disprove a workers’…
From QMEs to claim administrators and Maximus, the language of California Workers’ Comp can be obscure to the uninitiated. But don’t worry — this short glossary will make things a lot easier. AME, Agreed Medical Evaluator When there are questions about the benefits an injured worker should receive (known as a medical-legal dispute), the worker…
Patient retention, defined as your to build loyalty among your patients is crucial to the success of your practice. With that in mind, here are five easy strategies you can implement to increase patient retention. 1. Improve Your Patients’ Experience Providing a positive patient experience is crucial for any healthcare practice. Patients are more likely…
Insurance verification is a critical cog in the wheel of healthcare service delivery. When handled inefficiently, it can result in billing errors, delayed payments, or dissatisfied patients—none of which a medical office can afford. For medical office managers, healthcare administrators, and billing specialists, spotting early warning signs can save time, money, and stress. Here are…
Efficient patient referral processes are crucial for medical practices, yet they often become a source of frustration for office managers and operations professionals. Managing referrals involves juggling paperwork, coordinating with multiple parties, and ensuring patients have a smooth transition to specialty care—all while keeping the rest of the practice running smoothly. It’s no surprise that…
Managing a medical practice isn’t just about providing excellent patient care. It’s also about creating seamless communication channels that help practices run efficiently while providing the best possible patient experience. Yet, many practices overlook one of the most critical elements in their operations: a dedicated call center. If your practice relies on front-desk staff to…
Managing a medical practice requires juggling countless responsibilities, from patient care to maintaining operational efficiency. Yet, many health practices still handle their mailrooms in-house, leading to unnecessary costs, inefficiencies, and potential compliance risks. If you’re wondering whether your medical practice should take the leap and outsource its mailroom operations, this blog will explain why it’s…